In Communicator 2007 R2 selecting the device you wanted to use as your audio device was a little painful. Having to search through a menu to get to the Audio Video Tuning Wizard is a little bit of a pain especially if you’re like me and you are constantly using different devices. I lost track of the number of times I was switched to my laptop speaker and microphone after a startup. Well in Communicator 14 this is pretty much a thing of the past.
Along with an improved monitoring capability to listen for multiple USB devices it is now easier to select the right device as shown with this screen shot above. This enables you to select the device you want straight from the main window. It also provides easier access to the Audio Video Tuning Wizard, which I pretty much haven’t had to use since switching to C14.This capability is also ported through to the call window where you can change devices on the fly while in a call.
It seems like a small change but I bet down the road it has a big impact on calls to the help desk.