Early on I posted about “CUCiMOC is it too late”. I got some interesting feedback from a couple of people that are either in the process of deploying or are deployed. One thing I have noticed is that anything about CUCiMOC received the most hits on my blog this month. So people are certainly interested in what it has to offer and what others have to say about it.
So I did a little looking around on the web and come across a few other bloggers that have some interesting views on this piece of software. Adam’s UC blog is a fairly impartial view of CUCiMOC and he really does a great job describing and weighing up some of the pro’s and con’s. The second one I found interesting and a little amusing was Jason Shaves blog post titled, “CUCiMOC …what a crock”. I think the title alludes somewhat to Jason’s opinion of CUCiMOC.
Having looked and tried the software I have come to my own opinion. CUCiMOC is a good telephony product for the small to midsized enterprise that aren’t all that fused with UC and have the desktop power available (it certainly ran pretty sadly on my Dell Latitude D600). To me CUCiMOC breaks the UC model and is only slightly better than running Cisco IP Communicator and Microsoft Office Communicator on the same laptop with RCC tying them together(to me this isn’t real UC either). At least if you did the later you could still run Cisco Video Advantage and have video. The only major benefit in my opinion is the changes to RCC. I think Cisco needed to do this so that CUPS wasn’t necessary and to ensure the continuation of the feature after Microsoft sunset the current RCC integration. Other benefits like one dial plan etc, to me are minor and are balanced out by what you lose by not using OCS as your UC platform.
In my opinion, CUCiMOC in its current form has too many short falls for a company looking to take real advantage of UC, especially if you are already paying for the enterprise cal for OCS. I could probably go into all of the shortfalls here but if you have already read Jason’s blog I think you are well aware of what they are. I think in the longer term this is more of a hold over till they fully integrate Jabber into their portfolio and make it part of the workspace license agreement with customers. I think the Webex Connect integration is just the start to a much larger effort to take advantage of what they purchased with Jabber. In the end this is just my educated guess at their product roadmap by piecing together their purchases and product releases but it certainly makes sense to me anyway and probably most Cisco observers.
CUCiMOC (with some improvements) has the potential to make Microsoft sit up and pay attention especially if customers stall OCS Enterprise voice with what I consider a workaround to what could be a bigger Cisco plan. The downfall of stalling of course is missing out on the benefits from what OCS and Microsoft UC has to offer especially if you have already purchased the license:-)