Updated for TC 7.2: Cisco TelePresence Web Snapshots for Video and Touch Panel

This is a little tricky but plenty easy to do once you know how. The TC7 software that is used with Cisco’s TelePresence endpoints is a little different than previous versions. In TC 7.0 you can only turn on Web Snapshots using the On Screen Display (OSD) on the SX20 so you will need the remote. If you have a touch panel you may need to turn it off for a few moments to turn this feature on using the remote. Previously you could use the touch panel or remote to turn this feature on but in TC7 it is only enabled via the OSD. Other C series codecs still allow the touch panel or remote to be used to turn on this feature with TC7. In TC 7.2 this is now configurable from the Web UI. Check down towards the bottom of this post for updates on newer versions. This is a evolving feature and has some popularity for those that are creating documentation or troubleshooting TelePresence deployments.

Turning on Snapshot on the SX20 TC 7.0

Using the OSD on the SX20 go to the Advanced configuration menu, navigate to Video > AllowWebSnapshots and choose On.

Turning on Snapshot on the C40/60 Series using the Touch Panel

Open the Settings menu on the Touch controller and tap Administrator. You have to log in with an administrator user name and password to get access to the Administrator menu.

Tap Web Snapshots and choose ON

Using Snapshots

Once enabled the AllowWebSnapshots option in the Web interface will show on. Go to Configuration>System Configuration>Video in the web interface to find this setting. See below:

Once Snapshots is enabled you should see what's being streamed from the camera and also what being presented, in this case from an SX20 in the web interface.

To get a snapshot of the touch panel the touch panel must be connected directly to the codec over the second Ethernet port, or directly through a touch panel port such as with EX90 etc. So the SX20 as an example does not support this feature since the touch panel connects over an external Ethernet port. The screenshots below are from a Profile system that has a C90 Codec.

To get to the correct web interface screen use the following URL

https://<Your codec IP>/web/translation

Use the “Take new snapshot of Touch Panel” button to grab a screen shot of what's being displayed on the touch panel.

From there you can right click on the image and save as.

Updatefor TC 5.1

For TC5.1 from the codec’s web interface you will be able to take screenshots of the Touch interface. Short description:

http://<codec ip address>/wsgi/translation

Here are the steps to take screenshots:

1. Enable web snapshots in the menu (Touch or OSD menu). By design, enabling web snapshots is not possible on web. This is mainly a security feature to ensure that remote users can’t do this.
2. Logon to the web interface: http://<codec ip addr>
3. Enter /translation after the IP address i.e. http://<codec ip addr>/wsgi/translation
4. Migrate on the Touch device to the desired menu and click the “Take snapshot of Touch Panel” button
5. Right click on the graphic and “Save Picture as”

Update for TC 7.2

There are 3 major changes for this feature in TC 7.2:

1. The web UI can now be used to turn on this feature in TC 7.2.

2. Access to touch panel and OSD snapshots are now available in the web UI without having to navigate to another page. Now if you go to Diagnostics>User Interface Screenshots you will have access to both onscreen OSD and also touch panel screenshots.

3. This will now work form any endpoint not just those with a direct attached touch panel. So the screen shots are from a SX20 with a Touch 8 display panel.

Screenshot of the Touch panel snapshot:

Touch panel shots are saved but can be removed at any time.

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