VoIPNorm's Collaboration Blog

I created the original post for this configuration back in July 2012 and its seen quite a bit of traffic and had some great comments. I jus...

I spend quite a bit of time discussing Cisco’s Unified Communications Applications in a virtualized environment. There is a ton of informati...

Here are some great videos that are good intros to Cisco Contact Center and also a Finesse CCE/CCX 10.5 update. For those that don’t know Fi...

I have had a few different companies recently that have been asking for more information around the Attendant Console Standard. Typically th...